Store Policies

Shipping Policies

I try to keep most items in stock. Most orders ship within 3 to 5 business days after your order is placed. THIS DOES NOT INCLUDE WEEKENDS. Items that take longer to ship with a transit time of about 2 to 5 days.

When you purchase more than one item from my shop, you have to pay only once for shipping.

I use the address you list when you're checking out. Please make sure you let us know if you would like us to ship to another address

I cannot be responsible for buyers' errors, e.g. if your item is shipped to your previous Paypal address or other invalid address on file with your Paypal. Please make sure your preferred address is up-to-date. Thanks!

Seller is not responsible for lost or stolen items but will do everything possible to accommodate the buyer

All orders are shipped USPS First Class. Transit time is about 2-5 days. This does NOT include production time. If you would like expedited shipping (Priority, Overnight, etc), please let me know and I will change your invoice.US orders include delivery confirmation (tracking). International orders do not include delivery confirmation, do to the carrier. To arrange other shipping options, please message me.

For international orders, Patination Design does not cover customs fees and will not mark any orders as a gift. International shipments may be subject to import duties and taxes levied once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control these charges and cannot predict what they may be. Please contact your local customs office for more information. Occasionally packages can be substantially delayed, up to 45 days, but the usual transit time is 7-14 days.

Refunds and Exchanges

Returns

Exchanges are available on rings and bracelets in order to correct the fit. (Please note, I will only exchange for fit one time.) There are no refunds on bracelets or rings. All sales are final with bracelets and rings.

Patinations Designs accepts refunds within 7 days of the Buyer receiving their order. If a refund is given, all item(s) must be returned to the seller in an unused original packaging before a refund can be issued. If the item(s) are returned damaged or missing/alternative packaging that the order was not originally sent in or with, the buyer may be subject to a 25% restocking fee per item not including the shipping fee. The Buyer is responsible for return shipping costs. Patination Designs can provide a prepaid return label for the Buyer which can be taken out of the refund amount.

All items that are shipped out and that have been returned to sender (wrong address, did not pick up from the post office, etc.) The buyer will be responsible for the purchase of another label for the item to be resent out and is not subject to a return/refund/exchange.

I do not accept returns on any Bracelets, Rings, or custom orders.

I am not responsible for items that are damaged or lost in the mail.
If your order is damaged in the mail please take photos to document all damages. Contact me right away if you would like me to remake or exchange the piece.

I ship all of my packages through USPS with complementary delivery confirmation. When the status of the sent package is changed to "Delivered", it is no longer my responsibility.

There is no refund on shipping/handling charges. The buyer is responsible for all shipping costs associated exchanges.

Exchanges are accepted within 7 days of the item being shown as received according to the delivery confirmation. The item must be in ORIGINAL PACKAGING and UNUSED / UNWORN. The exchange will be issued upon return of the item, less shipping. The buyer is responsible for return postage. If an exchange is requested, the buyer is responsible for the postage.

If you are going to return an item please provide a tracking number so I know when to expect your package.

Custom work is not eligible for a refund or exchange - all custom work sales are final.

No refunds are given on items that were shipped out on or before the correct ship date that have unusually slow transit times.



Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at patinationdesign@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. We also offer one Free Exchange on Bracelets for resizing. If you need to exchange it for the same item, send us an email at patinationdesign@gmail.com and I will provide the necessary address to send the package to.

Shipping
To return your product, please message me first before sending the package back and I will provide mailing address.  Do not send the package without my knowledge so I do not have unexpected items being returned.


Buyer is responsible for all associated shipping costs, i.e., shipping to and from Patination Designs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Additional policies and FAQs

A note about photography-

As all items are handmade, the item in the photograph may vary slightly from the item you receive. Any earrings photographed on models were sample items - the items you receive have not been worn!

If you lose a match to your earrings I will be happy to replace the lost earring. Contact me and I will set up a custom link for you in my shop. I will charge half of the price of the full pair plus shipping. I am NOT responsible for the loss of an earring(s).

I do not accept packages that are returned without notifying me for exchanges.

I welcome custom requests and would love to work with you on your ideas, just send me a message.

Jewelry will tarnish over time. To keep it looking its best use an appropriate jewelry cleaner for the piece. Be careful with certain stones and pearls so not to damage them.