Store Policies

Shipping Policies

I try to keep most items in stock. Most orders ship within 3 to 5 business days after your order is placed. THIS DOES NOT INCLUDE WEEKENDS. Items that take longer to ship with a transit time of about 2 to 5 days.

When you purchase more than one item from my shop, you have to pay only once for shipping.

I use the address you list when you're checking out. Please make sure you let us know if you would like us to ship to another address

I cannot be responsible for buyers' errors, e.g. if your item is shipped to your previous Paypal address or other invalid address on file with your Paypal. Please make sure your preferred address is up-to-date. Thanks!

Seller is not responsible for lost or stolen items but will do everything possible to accommodate the buyer

All orders are shipped USPS First Class. Transit time is about 2-5 days. This does NOT include production time. If you would like expedited shipping (Priority, Overnight, etc), please let me know and I will change your invoice.US orders include delivery confirmation (tracking). International orders do not include delivery confirmation, do to the carrier. To arrange other shipping options, please message me.

For international orders, Patination Design does not cover customs fees and will not mark any orders as a gift. International shipments may be subject to import duties and taxes levied once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control these charges and cannot predict what they may be. Please contact your local customs office for more information. Occasionally packages can be substantially delayed, up to 45 days, but the usual transit time is 7-14 days.

Refunds and Exchanges

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Custom Orders, Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All returned items will be subject to a 25% restocking fee.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at patinationdesign@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. We also offer one Free Exchange on Bracelets for resizing. If you need to exchange it for the same item, send us an email at patinationdesign@gmail.com and I will provide the necessary address to send the package to.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please message me first before sending the package back and I will provide mailing address.  Do not send the package without my knowledge so I do not have unexpected items being returned.


Buyer is responsible for all associated shipping costs, i.e., shipping to and from Patination Designs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Additional policies and FAQs

A note about photography-

As all items are handmade, the item in the photograph may vary slightly from the item you receive. Any earrings photographed on models were sample items - the items you receive have not been worn!

If you lose a match to your earrings I will be happy to replace the lost earring. Contact me and I will set up a custom link for you in my shop. I will charge half of the price of the full pair plus shipping. I am NOT responsible for the loss of an earring(s).

I do not accept packages that are returned without notifying me for exchanges.

I welcome custom requests and would love to work with you on your ideas, just send me a message.

Jewelry will tarnish over time. To keep it looking its best use an appropriate jewelry cleaner for the piece. Be careful with certain stones and pearls so not to damage them.